Please read below to assist you with your booking,
further assistance is available by emailingsealswim1@gmail.com
1.Cancellations
Please see an excerpt from our cancellations policy – the full policy
can be made available.
1.1 Payment Requirement from the Customer Prior to Lessons
Full payment is required for the full term of lessons for every
child unless agreed with Seals Swim School Limited. If payment isn’t made by the requested
date, lessons may be terminated. If you have attended a trial payment is expected
within 5 days, the place will not be held beyond.
1.2 Customer Cancellations prior to the start of term
If the customer cancels lessons after payment and before the
beginning of term (up to two weeks before the start of term) Seals Swim School Limited will make every endeavour to re-sell the place. If this is possible the
customer will receive a 75% refund. If the place cannot be refilled it will be
at the digression of Seals Swim School Limited if any refund will be made, on a
case-by-case basis.
1.3 Customer Cancellations once term has begun
If the customer decides to cancel lessons mid-term no refund will
be made, a free trial lesson is offered to ensure customers are happy with what
they are purchasing for this purpose. Lessons missed for non-medical reasons will not be refunded. We will make every endeavour to offer a catch-up class if a space is available.
1.4 Refund required for Medical Reason
Refunds required for medical reasons will be viewed on a
case-by-case basis.
1.5 Cancellation and Refunds made by Seals Swim School Limited
If a lesson is cancelled because of:
Lack of Teacher/Staff sickness
Closure of
Pool
Seals swim school Limited will give full refunds per class missed. Or issue a credit note for the number of classes missed for the following term.
2. Changing rooms
Please see an excerpt from our changing policy – the full policy
will be emailed on booking, or can be made available if requested.
If a mum brings “children of whichever sex, they use the female
changing room” if a Dad brings “children of whichever sex”, they use the male
changing room.
At The Hayes the disabled changing room can be made available for mixed-sex groups. Seals Swim School Limited require that you give your
child/children a rough dry-off before exiting the pool side, so they don’t drip
water over the floor outside as this is a serious slip hazard. Seals ask that
you use a towel (Seals Swim School Limited will provide) to wipe away any access water on the floor
outside the changing rooms, so no one slips exiting and entering the poolside.
At Thomas More please use the private shower area.
Children under 8 years of age MUST BE SUPERVISED whilst changing. Only one
adult should be supervising up to 3 children, to minimise the amount of people
required in the changing room.
At The Hayes do
not change wet children in the entrance area where shoes and coats are left,
this creates a serious slip hazard. If the customer repeatedly takes wet
children to this area their lessons will be cancelled and they will not be
refunded.
3. Communication
Our main way to communicate is via email, please ensure you supply us with an up-to-date email address and telephone number which will be used as a secondary contact method. We will only communicate with you regarding your booking.
4. Data Protection Policy
Seals Swim School Limited Privacy Policy complies with GDPR. We will not knowingly make available any personal information that we hold about you to any person(s) not directly responsible for or connected with the servicing of your booking. After you stop swimming with Seals your details will be destroyed.
You are entitled to a copy of the personal data that we hold. This will be forwarded to you upon receipt of your written request.
5. Inclusion (SEN)
Please
see an excerpt from our Inclusion and SEN policy – the full policy can be made
available if requested.
Seals
Swim School Limited believe everyone should have the opportunity to reach their full
potential in swimming. To achieve this, all learners need access to the best
possible teaching and facilities, to meet their own individual needs. Swimming
should be accessible for every single person, regardless of ability or any of
the nine protected characteristics as outlined in the Equality Act (2010).
Seals Swim School Limited will make every endeavour to accommodate
children with SEND requirements into group lessons, at the time of writing, we do
not offer 1-2-1 lessons, or specialist SEND lessons. We will make reasonable
adaptations for the learner to partake in our group lessons. If it becomes
apparent during the term that we are not the best swim school to meet the
child’s needs. Through the child not being happy, learning to the best of their
abilities or we feel we cannot keep the child or the group safe, a refund will
be made and alternative classes will be recommended.
6. Photography
The
taking of photographs or videos is strictly prohibited, by parents or guardians.
You may from time to time be asked to consent to you and/or your child being photographed
at Seals, these images would not be shared and used by us for media or
advertising purposes. If you do not wish your child to be featured or wish
to see the photograph first, please let us know at the time.
7. Behaviour
Any child or adult that causes damage or removes any property from any of our sites will have their contract with Seals Swim School Limited terminated, no refund with be given. If a child or adult causes offence to customers, staff of Seals Swim School Limited or members of staff at the premises we hire. Your contact with us will be reviewed and may be terminated with no refund given.
8. Policy requests
We hold the following policies on file and they can
be supplied a pone request, please email sealswim1@gmail.com
